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Grocery Operations Fall Newsletter

02 Oct 2023

See What's New

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Wellington Good Odds
Cranberry & Orange Sour

473 ml can
LCBO# 35064
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Left Field Mr. Oktober Festbier
355 ml can
LCBO# 35080
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Somersby Wild Garden
Crushed Apple Cider
4 x 355 ml can
LCBO# 32735
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Ernest Cider Spiced Cherry
473 ml can
LCBO# 31763
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Peninsula Ridge Tiny Bubbles
Sparkling VQA
750 ml bottle
LCBO# 35041
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Wayne Gretzky Signature White
750 ml bottle
LCBO# 33461
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Two Oceans Cabernet Sauvignon/Merlot
1500 ml bottle
LCBO# 413062


Operational Updates

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LCBO B2B Claims Application

Claims for damaged product must include photos of all units/cases that are being claimed. The photos must clearly identify the item(s) and show the damage (i.e. broken, leaking, overturned pallet) for the claim to be approved.

Tips to have Claims processed quicker:

  • Claims must be submitted within 72 hours of receiving the product, or they will be declined.
  • Ensure that uploaded PODs are legible
  • Respond quickly to comments left in the claim and emails
  • Upload as many clear pictures as possible for damages, with all affected units being visible.

Store Licensee User Manuals:

As we head into the fall season, we would like to remind licenced grocers of the resources available on the Grocery Operations website: www.lcbowholesaleoperations@lcbo.com. We encourage you to review the user manuals and take advantage of the many tools and resources available to you on the website in the Documents and Training Manual sections. We have recently updated the user manuals – please take some time to review the new versions.

If you have any questions, please reach out to us at lcbogroceryoperations@lcbo.com.

Holidays & Events

Thanksgiving       Monday October 9, 2023
Halloween            Tuesday October 31, 2023

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Product Insight & Trends



Consumer Trends
Value beers and lighter abv% choices are growing in market share

Seasonal Beers Spark Joy
While many beer drinkers stick to old standards, they are often more likely to try new fall seasonal brews. Ie: Pumpkin, Festbier, & Stouts

Fruited and Sour Beers
They might not be new, but they have certainly grown in both availability and popularity in the last year.

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Unique flavours on the rise
Cucumber, blueberry, passion fruit, peach, strawberry

Local Market Traction
One of the biggest ways cider drinkers are shifting their behaviours, is by sticking with a local brew.

Revitalize Assortment
Optimizing your category can drive sales and improve consumer satisfaction





Festive Occasions Thanksgiving provides the perfect opportunity, to pair your favorite wine with your holiday meal.

Wine in cans resets expectations
Consumers demand convenience, portable, and lightweight cans deliver it.

Bubbles sales growth continue
Value priced sparklers, continue to drive growth in the sparkling wine category.

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Discover Local

Duxbury Cider & Co.

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"Established in 2007, Duxbury Cider is a family operated cidery located in Meaford Ontario, on the Southern end of Georgian Bay. As a founding member of the Ontario Craft Cider Association, we share its vision of supporting local communities and apple growers across Ontario. We produce premium ciders influenced by Old World traditions using select Georgian Bay apples. We pride ourselves on our consistently high-quality dry ciders that are the result of decades worth of experience and engagement with our patrons. Our ciders are gluten free, vegan friendly, and made with 100% Ontario apple juice."   https://www.theduxburyciderco.ca

Mike Jessop              mike@theduxburyciderco.ca
Brent Watson            bw@metabolicmedia.ca

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Heritage 1650
473 ml can
LCBO# 476986
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Original Sideroad
473 ml can
LCBO# 480707
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Rose Petal and Honey
473 ml can
LCBO# 23070

Latest Updates

Grocery ordering update 06 Jul 2024 - NEW!

Out of consideration for operational challenges caused by OPSEU’s strike, all Grocery orders for products that are supplied by the LCBO will only be shipped by ... Read More

LCBO strike: How grocers can place and receive orders 05 Jul 2024 - NEW!

Earlier this morning, LCBO issued a statement acknowledging the first strike in the history of our organization. As such, are activating our contingency plans ... Read More

Important guidance for grocers regarding LCBO orders 29 Jun 2024 - NEW!

We’ve been keeping you updated on the status of labour negotiations between LCBO and the Ontario Public Service Employees Union (OPSEU) and to share ... Read More